Privacy Policy

This Privacy Policy outlines the practices of SolvHub, a product of Transdeck Solutions Pvt. Ltd. ("we," "us," or "our"), related to the collection, use, processing, storage, and sharing of data when you use our websites, applications, products, and services (collectively referred to as "Services"). Please read this Privacy Policy carefully to understand how we handle your personal information. By using our Services, you agree to the collection and use of information in accordance with this policy.

  1. Information We Collect

    Generally, users are anonymous to us unless voluntarily providing personal data. However, we may collect specific data to provide a better experience.

    We may collect and process the following types of information:

    • Personal Information: Information you provide directly to us, including your name, email address, phone number, billing information, and any other details you submit through our Services.
    • Usage Information: Information about your activity on our Services, including IP address, browser type, device details, and interaction data, and geographic location to improve our Services.
    • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our Services. You can manage your cookie preferences via your browser settings. Disabling cookies, however, may limit your use of certain features of SolvHub's Services.
    • Third-Party Information: Information we may receive from our affiliates, partners, and other sources to improve and personalize the Services.

    User-Submitted Data
    When you create an account, you may be asked for a username, email address, or other login credentials. You can also sign in using third-party platforms like Google, Facebook, or LinkedIn, in which case we may collect information (e.g., name and email) shared by these platforms. You have the right to modify or delete your data via your account settings.

    We retain your data as long as it is necessary to fulfill the purposes stated in this Privacy Policy or as required by law.

  2. How We Use Your Information

    We use the collected information for various purposes, including:

    • To Provide and Maintain Our Services: To deliver the services you request, process payments, and handle customer service interactions.
    • To Improve Our Services: To analyze user behavior, identify trends, and enhance the functionality and usability of our Services.
    • To Communicate with You: To send transactional and promotional communications related to our Services, and to respond to your inquiries or requests.
    • To Comply with Legal Obligations: To fulfill legal requirements, enforce our To Improveand personalize our applications
    • To Evaluate the effectiveness of marketing and promotional activities
    • To Detect and fix technical issues
    • To Maintain the security and integrity of our applications

  3. How We Share Your Information

    SolvHub does not share your personal information with third parties, except under the following circumstances:

    • With Service Providers: We may share your information with third-party vendors and service providers who assist us in operating our Services, processing payments, and providing customer support.
    • With Affiliates and Partners: We may share your information with our affiliates and business partners to enhance your experience and provide additional features.
    • For Legal Reasons: We may disclose your information if required by law, to protect our rights, or to comply with a judicial proceeding, court order, or other legal processes.
    • With Your Consent: We may share your information with third parties if you provide consent.

    SolvHub will process your data only to the extent necessary to fulfill the purposes described in this Privacy Policy. Refusal to provide personal data may affect your ability to use certain features of our Services.

  4. Data Storage and Security

    We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your data, we cannot guarantee absolute security.

  5. Third-Party Services

    SolvHub may employ third-party vendors, such as Amazon Web Services (AWS) and Google Cloud Platform (GCP), for storage, networking, and related technologies essential to our Services. Please review their respective privacy policies for additional details on how they manage your data.

  6. Business Transfers

    In the event of a merger, acquisition, or business restructuring, your information may be transferred to another entity. Should this occur, you will be informed of any policy changes with the option to delete your account if you do not wish to continue under the new terms.

  7. Your Privacy Rights

    Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your data. To exercise these rights, please contact us using the information provided below.

  8. Children's Privacy

    Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

  9. Changes to this Privacy Policy

    We may update our Privacy Policy periodically. We encourage you to review this Privacy Policy frequently for any updates. Continued use of our Services after changes will constitute acceptance of the new policy.

  10. Contact Us

    Your privacy is of utmost importance to us. For questions or concerns regarding this Privacy Policy or data handling practices, please reach out to us at support@solvhub.in.